Shipping policy
At 40 LOVE CLUB, every item is made to order especially for you. Producing items only after an order is placed helps us reduce unnecessary stock, waste and overproduction.
Below you’ll find everything you need to know about production, shipping, delivery, tracking and international orders.
Order Processing & Production
Because our products are made to order, your order will first go into production before it is shipped.
Production usually takes 1–3 business days.
During particularly busy periods, product launches, holidays or unusually high order volumes, production may take slightly longer.
Once your order has finished production and has been handed over to the shipping carrier, you will receive a shipping confirmation email with tracking information where available.
Please note that production time and shipping time are separate.
For example:
Order placed → Production → Shipment → Delivery
Where We Ship
40 LOVE CLUB currently ships to selected countries across Europe and internationally.
Our shipping destinations are divided into three main regions:
Germany
Orders shipped within Germany are sent using the shipping service available for your order and fulfilment location.
Shipping rates are displayed at checkout before you complete your purchase.
European Union & United Kingdom
We ship to selected countries throughout the European Union as well as the United Kingdom.
Available shipping options and prices depend on the destination and will be displayed during checkout.
Rest of the World
We also ship to selected countries outside Europe.
International shipping availability, rates and estimated delivery times vary depending on the destination.
The easiest way to check whether we currently ship to your country is to enter your delivery address during checkout. If your country is available for selection and a shipping option is shown, we currently ship there.
Our available markets may change as 40 LOVE CLUB expands.
Shipping Costs
Shipping costs are calculated based on factors including:
- Delivery destination
- Products in your order
- Number of items
- Fulfilment location
- Available shipping service
The exact shipping charge for your order will always be shown at checkout before payment is completed.
Estimated Delivery Times
After production, delivery usually takes approximately 5–10 business days for many of our destinations.
However, this is an estimate rather than a guaranteed delivery date.
Delivery may take longer depending on:
- Your destination country
- The shipping carrier
- Customs processing
- Public holidays
- Peak shopping periods
- Local postal delays
- Weather or transportation disruptions
- Other circumstances outside the carrier's or our reasonable control
International orders outside our main European markets may require additional transit time.
Where available, a more specific estimated delivery window may be displayed during checkout or through your tracking information.
Business Days
When we refer to business days, we generally mean Monday to Friday, excluding public holidays.
Weekends and public holidays are therefore not normally included when calculating production or estimated shipping times.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
Where tracking is available, the email will include a tracking link or tracking number so you can follow your parcel's progress.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update. Tracking information may not become active immediately after the shipping label is created.
If your tracking has not updated for several business days, please contact us at support@40loveclub.com and we will be happy to look into it.
Orders May Arrive in Separate Packages
Depending on the products ordered and the fulfilment location, items from the same order may occasionally be produced or shipped separately.
This means you may receive:
- More than one parcel
- Separate tracking numbers
- Parcels arriving on different days
If this happens, don't worry — the remaining part of your order may still be on its way.
Customs, Import Duties & Taxes
For orders shipped internationally, customs duties, import taxes, handling charges or other local fees may apply depending on your destination country.
These charges are determined by the relevant local customs or tax authorities and are outside our control.
Unless explicitly stated otherwise during checkout, any customs duties, import taxes or similar charges imposed by the destination country may be payable by the recipient.
40 LOVE CLUB does not determine the amount of these charges and cannot predict whether they will apply to a particular order.
We recommend checking your country's customs and import rules before placing an international order if you are unsure.
Any rights you have under applicable consumer law remain unaffected.
Customs Delays
International shipments may occasionally be held by customs for inspection or processing.
Unfortunately, customs processing times are controlled by the relevant authorities and may cause delivery to take longer than the original estimate.
If your tracking shows that your parcel is being processed by customs, please allow additional time for the shipment to clear.
Incorrect or Incomplete Shipping Addresses
Please make sure your shipping address is complete and correct before placing your order.
This includes checking:
- Full name
- Street and house/building number
- Apartment or unit number, where applicable
- Postal code
- City
- Country
- Any other information required by your local postal service
40 LOVE CLUB cannot guarantee that an address can be changed once an order has entered production or shipping.
If you notice an error in your shipping address, please contact us as soon as possible at support@40loveclub.com with your order number and the correct address.
We will do our best to help, but changes cannot be guaranteed once an order has been processed.
Returned-to-Sender Parcels
A parcel may be returned to the sender for reasons such as:
- An incorrect or incomplete address
- Failed delivery attempts
- The parcel not being collected
- The recipient being unavailable
- Customs requirements not being completed
- The shipment being refused
If your parcel is returned to sender, please contact us at support@40loveclub.com.
We will review the situation and advise you on the available options.
Depending on the reason for the return and the destination, additional shipping charges may apply if the order needs to be shipped again.
This does not affect any statutory rights you may have under applicable consumer law.
Delayed Orders
Delivery dates are estimates and delays can occasionally happen.
If your order has not arrived within the estimated delivery window, we recommend first checking your tracking information for the latest carrier update.
If there has been no meaningful tracking update or you believe your parcel may be delayed, contact us at:
Please include:
- Your order number
- The name used for the order
- Your delivery address
We will investigate the shipment with the relevant fulfilment or shipping provider where appropriate.
Lost or Missing Parcels
If your tracking information indicates that your parcel may have been lost, or your order has not arrived after a reasonable period beyond the estimated delivery date, please contact us.
We will review the tracking information and, where necessary, investigate the shipment with the carrier or fulfilment provider.
Where a parcel is confirmed as lost, we will work with you to provide an appropriate solution in accordance with our policies and your applicable consumer rights.
Tracking Shows “Delivered,” but I Haven't Received It
If your tracking says your parcel has been delivered but you cannot find it, we recommend checking:
- Around your property or building
- With household members
- With neighbours
- With reception, concierge or building management
- Any designated safe place
- Your local delivery office or carrier
Carriers occasionally mark parcels as delivered shortly before the physical delivery takes place, so it can also be helpful to allow a short amount of time.
If you still cannot locate the parcel, contact support@40loveclub.com and we will help investigate the delivery.
Damaged, Incorrect or Defective Orders
If your order arrives damaged, defective or you receive an incorrect item, please contact us as soon as possible at:
Please include:
- Your order number
- A short description of the issue
- Clear photographs showing the problem
- A photograph of the packaging where relevant
We will review the issue and arrange an appropriate solution where applicable.
Please do not return a damaged or incorrect product without contacting us first.
Delivery Estimates Are Not Guaranteed
All production and delivery timeframes provided on our website are estimates.
While we work with our fulfilment and shipping partners to get orders to you as quickly as possible, exact delivery dates can be affected by circumstances outside our reasonable control.
We therefore recommend allowing additional time when ordering for:
- Birthdays
- Holidays
- Tournaments
- Events
- Gifts
- Travel
If you need an order by a particular date, please keep both production time and shipping time in mind before placing your order.
Contact Us
If you have any questions about shipping or an existing order, we're happy to help.
Please contact:
40 LOVE CLUB
Email: support@40loveclub.com
Website: 40loveclub.com
When contacting us about an existing order, please include your order number so we can assist you more quickly.
Last updated: August 24, 2026